If you are not satisfied with your software purchase, Winferno Software has a 30 day from date of purchase refund policy.
To initiate a refund request for your software order please contact
Once we have received your request, a Letter of Destruction (LOD) document will be emailed to you.
You must print, complete, and sign our LOD and fax it back to us. The date automatically stamped on
the faxed LOD will be the basis for meeting the 30-day refund requirement.
*Please note that shipping and handling charges are non-refundable and that Password Recovery, Microsoft,
Roxio, Cyberlink, PrintShop products and Phone Support are not eligible for a refund.
Disputed Charge Policy
Credit card charge disputes are costly for merchants, and will not be
tolerated by Winferno Software. Customers seeking refunds or assistance are required to
contact Winferno Support.
Customers who fail to contact us before disputing a charge with their credit card company will be
billed for all fees and costs associated with resolving their disputed charge. Winferno Software
reserves the right to take any action required to collect these charges, including turning the bill
over to a collection agency.
Annual Renewal Policy
Automatic Renewal: Before the subscription for your software expires, Winferno Software will use the credit card information on file to automatically renew your subscription. Your card will be charged the current subscription rate at the time of renewal. You can turn off Automatic Renewal from your account page (immediately accessible after placing your order or any time from the home page). You may also turn off this feature by calling our customer support during normal business hours.
Contact Winferno Support